Your Questions, Answered

General Questions

  • Yes! We offer exclusive appointments in a private salon, meaning bookings are essential.

  • At this time we only have floor stock available. Unfortunately, this means that we won't be able to order your dress in. Fortunately, this means that in most cases, you’re able to take your dress home with you!

  • We currently offer the following appointments:

    • Bridal

    • Bridesmaid (solo and group bookings available)

    • Children’s (i.e. flower girls or ringbearers)

    • Formal Dresses

    • Mother-of-the-Bride/Groom

  • We will do our best to accommodate all appointment requests. Bookings can be made at any time during our open hours with ease, however, if none of these times suit, please reach out to us via email or give us a call and we'll see what we can do!

  • We currently have the following sizes in the following categories (all sizes in AU sizing):

    • Bridal dresses from 6-24

    • Bridesmaids dresses from 6-26

    • Children’s clothing from 0-12

    • Formal dresses from 6-22

    • Mother-of-the-Bride/Groom dresses from 6-24

    We also have a clearance & second-hand section that has clothing from all categories in various sizes.

  • We don’t offer refunds for change of mind, sale or clearence items (which may be sold with minor damage).

    We do, however, offer refunds for faulty products, in line with the Australian consumer law. We inspect every item we have for faults to ensure this doesn’t happen, however sometimes things can slip through. Please check your items before leaving the store.

  • Our store is disabillity and wheelchair friendly. There are no stairs, parking right out front, and is generally wheelchair accessible.

    Some parts of our store are a bit difficult to manoeuvre in a wheelchair due to the space, but our lovely consultants are more than willing to help you find everything you’re looking for.

    If you have any questions regarding accessibility, or specific needs you might have, please feel free to contact us through the form below, or by emailing aurora.amor810@gmail.com

  • No, our appointments are completely free to book and attend.

  • No, we don’t do in house alterations, however we do have local alterations specialists we can recommend.

  • Yes! We ask that you cancel or reschedule at least a day in advance, however we understand that emergencies happen and this is not always possible.

  • Yes there is, however, access is limited, so please try and go before your appointment time.

Appointment Specifics

  • We request that you wear the same or similar undergarments and shoes that you plan to wear on your big day, so we can find the perfect fit. Wearing clothing easy to remove is also recommended, as it makes it easier for you to prepare to try dresses on.

    We also request that you not wear any makeup or fresh fake tan to your appointment. If you wear any to your appointment you will be asked to remove it.

    If any makeup/fake tan is seen to be transferred to our dresses during your appointment and our policy has been ignored, you may be asked to pay for cleaning costs. This is due to our dresses being floor stock only, we don’t want any brides having their dresses stained before they’ve even had the chance to wear them!

  • Of course, we want you to have your nearest and dearest with you for their support while trying on dresses, however with bridal or formal dress appointments we recommend no more than 4 (additional) people due to space restraints. We have seating for 2 people, with some standing room available. Please keep this in mind while chosing who accompanies you to your appointment!

  • Our appointment allotments are as follows:

    • Bridal appointment - 1 hour

    • Bridesmaids (1-4) appointment - 45 minutes

    • Bridesmaids (5+) appointment - 1 hour

    • Children’s appointment - 30 minutes

    • Formal dress appointment - 45 minutes

    • Mother-of-the-Bride/Groom appointment - 45 minutes

  • Yes! We have veils, jewellery, and other accessories such as jackets available to try and purchase at your appointment.

Making Your Purchase

  • None of our dresses are over $2000, and we also have a clearance & second-hand section for the more budget friendly brides (& formal shoppers). You can also find jewellery, veils & other accessories at our salon.

  • We accept Mastercard, Visa, and Amex card payment or bank transfers. Please note that payments made by card incur a 1.6% transaction fee.

  • Currently, we are unable to provide payment plans.

    However, we do have plans to be able to provide this in the future, so please stay tuned.

Got any other questions?